HA10TG31SB Haier 10.1 cu-ft Refrigerator Top Freezer

I am having trouble with my freezer maintaining the proper temperature range. Please see attachment of freezer ranges. Would greatly appreciate any insight as to what the problem might be.
I unplugged it, left it like that for a while. Then using you tube b/c this is not my forte, tested the continuity of the compressor, was good. Then tried to do the same with starter/relay and did not get a response. Not sure why.
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