KBUDT4860A-02 Thermador 48" fridge, freezer not cold enough

The freezer side on my Thermador fridge is not cold enough. I set the temperature to -5F, but it’s not keeping the food frozen, currently showing 34F. The fridge side works fine, set to 37F and no issues. there’s no frost in the freezer. The fan is running. The coil is fairly clean. what could it be? I appreciate your response. Thanks.

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