B20CS80SNB/01 Bosch Side by side fridge door has to be closed by pushing it

This unit is in my son’s town house 6 hours away. All I know is when closing the fridge side door it will not close on it’s own you have to push it. This is fine until you forget to and everything is iced up. Does this unit have a cam system that may be worn out or what. I didn’t have time to check it out and I want to fix it the next time we make a visit trip. Any help will be great and appreciated.

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